Our GP practice currently operates a triage system.
We have been instructed by NHS England (as have all GP surgeries nationally) to adopt a ‘triage first’ system. This recommends that we triage – or phone back – every patient who wants advice from a nurse, doctor or other healthcare professional.
We ask many of the patients we have telephoned to then come to the surgery for a face-to-face appointment, but due to infection control measures and social distancing, we can only let patients into the surgery if they have a planned appointment.
We are keen, and we are sure you are too, to avoid transmission of infection and so to ensure social distancing we are closely monitoring how many patients are in our building – including sitting in the waiting room. We need to take more precautions than shops due to the vulnerability of some of our patients.
We realise some of these measures are frustrating for our patients – as they are for us. But while this is a necessary measure for now, we look forward to social distancing restrictions easing and in the meantime, thank you for your patience and understanding.
How to Request an Appointment
Types of Appointments
We currently do not offer emergency or walk-in appointments
GP & Advanced Clinical Practitioner Appointments
We have an experienced clinical team of GPs and Advanced Clinical & Nurse Practitioners who will assess all requests for support and guide you to the right course of action. Appointments can be by phone, by video link, or we may ask you to come to the surgery.
Nursing Team Appointments
We have a multidisciplinary practice nurse team of Nurses, Healthcare Assistants and Phlebotomists, who provide a range of services for chronic conditions, investigations, travel health, immunisations, contraception and screening.
Community Pharmacy Appointments
From Wednesday 18 August 2021, when you call the practice, you will be asked about your symptoms. If this indicates that you could be helped by a pharmacist, you will be given a same day referral for a booked consultation with a community pharmacist at your local choice of pharmacy.
Pharmacists are qualified healthcare professionals and experts in medicines.
They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you.
This frees up GP appointments for those people with more complex symptoms who need to see a GP.
Minor Eye Conditions Appointments
If you are experiencing symptoms such as:
Red eyes/eyelids; dry eye, or gritty and uncomfortable eyes; irritation and inflammation of the eye; significant recent sticky discharge from the eye or watery eye; recently occurring flashes or floaters; in-growing eyelashes; or a foreign body in the eye
Then we may advise you to contact a local optometrist for a specialist appointment so you can be assessed and treated. Consultations may take place via telephone, video or face-to-face.
How to Cancel an Appointment
If, for any reason, you will not be attending an appointment you have made, please cancel so that we are able to offer your appointment to someone else in need. There are a number of easy ways you can cancel your appointment:
We encourage patients to attend the surgery, if at all possible, as it offers better facilities when examinations are required.
If you are too unwell to attend, please call our reception team before 10.30am and we will take the details and ask the Doctor to phone you to further assess your clinical needs.
Patients will be visited as soon as possible, and prioritised according to clinical need. Some home visits may be carried out by our experienced community paramedics, who work across our PCN (also providing visits for Alma Road and North Baddesley surgeries) under the supervision of our GPs.