Our GP practice currently operates a triage system. This means that every request for an appointment will be passed to a clinician for assessment, so we can decide on the most appropriate next step. That may be advice, a prescription or an appointment, and you may find that we consult you by phone or video, or we may ask you to come to the surgery.
How to Request an Appointment
Types of Appointment
We do not offer an emergency or a walk-in clinic at this time
GP & Nurse Practitioner Appointments
We have an experienced clinical team of GPs and Nurse Practitioners who will assess all requests for support and guide you to the right course of action. Appointments can be by phone, by video link, or we may ask you to come to the surgery.
Nursing Team Appointments
We have a multidisciplinary practice nurse team of Nurses, Healthcare Assistants and Phlebotomists, who provide a range of services for chronic conditions, investigations, travel health, immunisations, contraception and screening.
How to Cancel an Appointment
If, for any reason, you will not be attending an appointment you have made, please cancel so that we are able to offer your appointment to someone else in need. There are a number of easy ways you can cancel your appointment:
We encourage patients to attend the surgery, if at all possible, as it offers better facilities when examinations are required.
If you are too unwell to attend, please call our reception team before 10.30am and we will take the details and ask the Doctor to phone you to further assess your clinical needs.
Patients will be visited as soon as possible, and prioritised according to clinical need. Some visits may be carried out by clinicians from Partnering Health Limited (PHL), who are also the providers of out-of-hours care in our area.