Changes to the way you contact us

After listening to your feedback we are working on strategies to free up our phone lines so you can contact us more effectively.

Now, when you call the practice you will be asked specific questions by our reception team which have been designed by our GPs to ensure you receive the best care.

For new and urgent problems, please call the surgery before 11am and select Option 3. All urgent requests will be reviewed by a GP. If appropriate, a clinician will contact you the same day so please ensure you are available any time that day when requesting help for an urgent problem.

For routine requests such as booking a routine appointment, requesting test results, or following up on a referral or administrative request, please call the surgery after 2pm and select Option 2. This is to ensure we have all of our phone lines available for urgent problems in the morning, and allocated time to process and action urgent patient requests.

To help us keep our phone lines available for those patients unable to contact us online, we recommend you use our eConsult service for urgent, routine and administrative requests. Please click ‘Ask Your GP Online’ on our website at www.abbeywellsurgery.co.uk. All clinical eConsult requests will be reviewed by a GP and we process all eConsults within two working days.